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Beginning Human Relations

v. 1.0

Table of Contents

•About the Author


•Acknowledgments


•Dedication


•Preface


•Chapter 1: What Is Human Relations?
◦Chapter Introduction
◦Why Study Human Relations?
◦Human Relations: Personality and Attitude Effects
◦Human Relations: Perception’s Effect
◦Human Relations: Self-Esteem and Self-Confidence Effects
◦Summary and Exercise


•Chapter 2: Achieve Personal Success
◦Chapter Introduction
◦Emotional Intelligence
◦Goal Setting
◦Continuous Learning
◦Chapter Summary and Case


•Chapter 3: Manage Your Stress
◦Chapter Introduction
◦Types of Stress
◦Symptoms of Stress
◦Sources of Stress
◦Reducing Stress
◦Chapter Summary and Case


•Chapter 4: Communicate Effectively
◦Verbal and Written Communication Strategies
◦Principles of Nonverbal Communication
◦Nonverbal Communication Strategies
◦Public Speaking Strategies
◦Chapter Summary and Case


•Chapter 5: Be Ethical at Work
◦Chapter Introduction
◦An Ethics Framework
◦Making Ethical Decisions
◦Social Responsibility
◦Chapter Summary and Case


•Chapter 6: Understand Your Motivations
◦Chapter Introduction
◦Human Motivation at Work
◦Strategies Used to Increase Motivation
◦Chapter Summary and Case


•Chapter 7: Work Effectively in Groups
◦What Is a Group?
◦Group Life Cycles and Member Roles
◦Effective Group Meetings
◦Chapter Summary and Case


•Chapter 8: Make Good Decisions
◦Understanding Decision Making
◦Faulty Decision Making
◦Decision Making in Groups
◦Chapter Summary and Case


•Chapter 9: Handle Conflict and Negotiation
◦Understanding Conflict
◦Causes and Outcomes of Conflict
◦Conflict Management
◦Negotiations
◦Ethical and Cross-Cultural Negotiations
◦Chapter Summary and Case


•Chapter 10: Manage Diversity at Work
◦Chapter Introduction
◦Diversity and Multiculturalism
◦Multiculturalism and the Law
◦Chapter Summary and Case


•Chapter 11: Work with Labor Unions
◦Chapter Introduction
◦The Nature of Unions
◦Collective Bargaining
◦Grievance Process
◦Chapter Summary and Case


•Chapter 12: Be a Leader
◦Chapter Introduction
◦Management Styles
◦Leadership versus Management
◦Chapter Summary and Case


•Chapter 13: Manage Your Career
◦Chapter Introduction
◦Career Growth: Power Positioning and Power Sources
◦Career Growth: Behaviors and Change
◦Career Growth: Impression Management
◦Career Growth: Personality and Strategies
◦Chapter Summary and Case