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5.1 An Ethics Framework
Learning Objectives
1.Be able to define ethics and give examples of ethical decisions you make in your daily life.
2.Explain the levels of ethics and how they relate to human relations.
3.Explain how your ethics are developed both personally and in the workplace.
What Is Ethics?
Before we begin our conversation on ethics, it is important to note that making ethical decisions is an emotional intelligence skill, specifically self-
First, though, what exactly is ethics? EthicsA set of values that define right and wrong. is defined as a set of values that define right and wrong. Can you see the challenge with this ambiguous definition? What exactly is right and wrong? That obviously depends on the person and the individual situation, which is what makes ethics difficult to more specifically define. ValuesPrinciples or standards that a person finds desirable. are defined as principles or standards that a person finds desirable. So we can say that ethics is a set of principles that a person or society finds desirable and help define right and wrong. Often people believe that the law defines this for us. To an extent it does, but there are many things that could be considered unethical that are not necessarily illegal. For example, take the popularized case where a reality production crew was filming about alcoholism—a show called Intervention. They followed one woman who got behind the wheel to drive and obviously was in no state to do so. The television crew let her drive. People felt this was extremely unethical, but it wasn’t illegal because they were viewed as witnesses and therefore had no legal duty to intervene.Weinstein, B. (2007, October 15). If it’s ethical, it’s legal, right? Businessweek, accessed February 24, 2012, http://www.businessweek.com/managing/content/oct2007/ca20071011_458606.htm This is the difference between something ethical and illegal. Something may not necessarily be illegal, but at the same time, it may not be the right thing to do.
Levels of Ethics: An Organizational Framework
While there may appear to be a difference in ethics between individuals and the organization, often individuals’ ethics are shown through the ethics of an organization, since individuals are the ones who set the ethics to begin with.Brown, M. (2010). Ethics in organizations. Santa Clara University, accessed June 2, 2012, http://www.scu.edu/ethics/publications/iie/v2n1/ In other words, while we can discuss organizational ethics, remember that individuals are the ones who determine organizational ethics, which ties the conversation of organizational ethics into personal ethics as well. If an organization can create an ethically oriented culture,Sims, R. R. (1991). Journal of Business Ethics, 10(7), 493–506 it is more likely to hire people who behave ethically. This behavior is part of human relations, in that having and maintaining good ethics is part of emotional intelligence. Of our four levels of ethics discussed next, the first two may not apply to us directly as individuals in the company. As possible leaders of an organization, however, presenting all four in this section is necessary for context.
There are four main levels of ethical levels within organizations.Rao Rama, V. S. (2009, April 17). Four levels of ethics. Citeman Network, accessed February 24, 2012, http://www.citeman.com/5358-
Our second level of ethics is stakeholder’s issues. A stakeholderAnyone affected by a company’s actions. is anyone affected by a company’s actions. In this level, businesses must deal with policies that affect their customers, employees, suppliers, and people within the community. For example, this level might deal with fairness in wages for employees or notification of the potential dangers of a company’s product. For example, McDonald’s was sued in 2010 because the lure of Happy Meal toys were said to encourage children to eat unhealthy food.Jacobson, M. (2010, June 22). McDonald’s lawsuit: Using toys to sell Happy Meals, accessed February 24, 2012, http://www.huffingtonpost.com/michael-
The third level is the internal policy issue level of ethics. In this level, the concern is internal relationships between a company and employees. Fairness in management, pay, and employee participation would all be considered ethical internal policy issues. If we work in management at some point in our careers, this is certainly an area we will have extensive control over. Creation of policies that relate to the treatment of employees relates to human relations—and retention of those employees through fair treatment. It is in the organization’s best interests to create policies around internal policies that benefit the company, as well as the individuals working for them.
The last level of ethical issues is personal issues. These deal with how we treat others within our organization. For example, gossiping at work or taking credit for another’s work would be considered personal issues. As an employee of an organization, we may not have as much control over societal and stakeholder issues, but certainly we have control over the personal issues level of ethics. This includes “doing the right thing.” Doing the right thing affects our human relations in that if we are shown to be trustworthy when making ethical decisions, it is more likely we can be promoted, or at the very least, earn respect from our colleagues. Without this respect, our human relations with coworkers can be impacted negatively.
One of the biggest ethical challenges in the workplace is when our company’s ethics do not meet our own personal ethics. For example, suppose you believe strongly that child labor should not be used to produce clothing. You find out, however, that your company uses child labor in China to produce 10 percent of your products. In this case, your personal values do not meet the societal and stakeholder values you find important. This kind of difference in values can create challenges working in a particular organization. When choosing the company or business we work for, it is important to make sure there is a match between our personal values and the values within the organization.
Figure 5.1 The Four Levels of Ethics in Organizations
How important is it for you to work for an organization that has values and ethics similar to yours?
Sources of Personal Ethics
People are not born with a set of values. The values are developed during the aging process. We can gain our values by watching others, such as parents, teachers, mentors, and siblings. The more we identify with someone, say, our parents, the more likely we are to model that person’s behavior. For example, if Jenny sees her father frequently speed when driving on the highway, there is a good chance she will model that behavior as an adult. Or perhaps because of this experience, Jenny ends up doing the exact opposite and always drives the speed limit. Either way, this modeling experience affected her viewpoint. Likewise, if Jenny hears her mother frequently speak ill of people or hears her lying to get out of attending events, there is a good chance Jenny may end up doing the same as an adult—or the opposite. Besides our life models, other things that can influence our values are the following:
1. Religion. Religion has an influence over what is considered right and wrong. Religion can be the guiding force for many people when creating their ethical framework.
2. Culture. Every culture has a societal set of values. For example, in Costa Rica living a “pure life” (Pura Vita) is the country’s slogan. As a result of this laid back attitude, the culture focuses on a loose concept of time compared to the United States, for example. Similar to our models, our culture tells us what is good, right, and moral. In some cultures where corruption and bribery is the normal way of doing business, people in the culture have the unspoken code that bribery is the way to get what you want. For example, in India, China, and Russia, exporters pay bribes more often than companies from other countries, according to the New York Times.New York Times. (n.d.). Bribe study singles out 3 countries, accessed June 4, 2012, http://www.nytimes.com/2006/10/04/business/worldbusiness/04iht-
3. Media. Advertising shows us what our values “should” be. For example, if Latrice watches TV on a Thursday night, advertisements for skin creams and hair products might tell her that good skin and shiny hair are a societal value, so she should value those things, too.
4. Models. Our parents, siblings, mentors, coaches, and others can affect our ethics today and later in life. The way we see them behave and the things they say affect our values.
5. Attitudes. Our attitudes, similar to values, start developing at a young age. As a result, our impression, likes, and dislikes affect ethics, too. For example, someone who spends a lot of time outdoors may feel a connection to the environment and try to purchase environmentally friendly products.
6. Experiences. Our values can change over time depending on the experiences we have. For example, if we are bullied by our boss at work, our opinion might change on the right way to treat people when we become managers.
Our personality affects our values, too. For example, in Chapter 3 "Manage Your Stress", we discussed type A personalities and their concern for time. Because of this personality trait, the type A person may value using their time wisely.
Why Human Relations?
While companies may have codes of ethics and policies in place, there is no doubt that behaving ethically—with or without these codes—is a key ingredient to successful human relationships with others. As we have discussed so far throughout the book, emotional intelligence is a key component to career success. Aspects of emotional intelligence, which relate to ethics, include self-
Sources of Company Ethics
Since we know that everyone’s upbringing is different and may have had different models, religion, attitudes, and experiences, companies create policies and standards to ensure employees and managers understand the expected ethics. These sources of ethics can be based on the levels of ethics, which we discussed earlier. Understanding our own ethics and company ethics can apply to our emotional intelligence skills in the form of self-
For example, companies create values statementsThe guiding principles of the organization, those things that the organization finds important., which explain their values and are tied to company ethics. A values statement is the organization’s guiding principles, those things that the company finds important. The following are examples:
When making decisions within our organizations, many companies have codes of conduct and ethical standards that must be abided by. This is to make sure everyone in the company follows the same ethics, since ethics can vary from person to person.
© Thinkstock
Coca-
•Leadership: The courage to shape a better future
•Collaboration: Leverage collective genius
•Integrity: Be real
•Accountability: If it is to be, it’s up to me
•Passion: Committed in heart and mind
•Diversity: As inclusive as our brands
•Quality: What we do, we do well
Whole FoodsWhole Foods Markets website, accessed February 25, 2012, http://www.wholefoodsmarket.com/company/corevalues.php
•Selling the highest quality natural and organic products available
•Satisfying and delighting our customers
•Supporting team member happiness and excellence
•Creating wealth through profits and growth
•Caring about our communities and our environment
•Creating ongoing win-
•Promoting the health of our stakeholders through healthy eating education
Banner Bank’s Values:Banner Bank website, accessed February 25, 2012, http://www.bannerbank.com/ABOUTUS/VISION/Pages/default.aspx “Do The Right Thing”
•Honesty and integrity
•Mutual respect
•Quality
•Trust
•Teamwork
Examples of Ethical Situations
Have you found yourself having to make any of these ethical choices within the last few weeks?
•Cheating on exams
•Downloading music and movies from share sites
•Plagiarizing
•Breaking trust
•Exaggerating experience on a resume
•Using Facebook or other personal websites during company or class time
•Taking office supplies home
•Taking credit for another’s work
•Gossiping
•Lying on time cards
•Conflicts of interest
•Knowingly accepting too much change
•Calling in sick when you aren’t really sick
•Discriminating against people
•Taking care of personal business on company or class time
•Stretching the truth about a product’s capabilities to make the sale
•Divulging private company information
A company publicizes its values statements but often an internal code of conductA guideline for dealing with ethics in an organization. is put into place in order to ensure employees follow company values set forth and advertised to the public. The code of conduct is a guideline for dealing with ethics in the organization. The code of conduct can outline many things, and often companies offer training in one or more of these areas:
•Sexual harassment policy
•Workplace violence
•Employee privacy
•Misconduct off the job
•Conflicts of interest
•Insider trading
•Use of company equipment
•Company information nondisclosures
•Expectations for customer relationships and suppliers
•Policy on accepting or giving gifts to customers or clients
•Bribes
•Relationships with competition
Some companies have 1-
Figure 5.2
Verizon, for example, has a forty-
Like a person, a company can have ethics and values that should be the cornerstone of any successful person. Understanding where our ethics come from is a good introduction into how we can make good personal and company ethical decisions. Ethical decision making ties into human relations through emotional intelligence skills, specifically, self-
Key Takeaways
• Ethics is defined as a set of values that define right and wrong. Values are standards or principles that a person finds desirable.
•There are four levels of ethical issues. First, societal issues deal with bigger items such as taking care of the environment, capitalism, or embargos. Sometimes companies get involved in societal-
•The second level of ethical issues is stakeholder issues. These are the things that a stakeholder might care about, such as product safety.
•Internal policy issues are the third level of ethical issues. This includes things like pay and how employees are treated.
•Personal issues, our last level of ethical issues, refer to how we treat others within our organization.
•There are sources of personal ethics and sources of company ethics. Our personal sources of ethics may come from the models we had in our childhood, such as parents, or from experiences, religion, or culture. Companies use values statements and codes of ethics to ensure everyone is following the same ethical codes, since ethics vary from person to person.
Exercises
1.Provide an example of each level of ethical issue and describe.
2.Create a personal values statement. This should include five to ten things you find important. Now assess your close relationships. Do they match? What can occur when your personal values do not match the values of another person?
3.Find a code of conduct online and write three paragraphs on some of the main areas of focus. Be prepared to present in small groups.
4.In our opening case, what do you think Jeremy should do and why?
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